Refund policy
30-Day Money-Back Guarantee
We want you and your dog to love your nidob No-Pull Harness. If it doesn't work for you, you're covered for 30 days from delivery.
Not happy with your harness?
If it doesn't work for your dog, or you're simply not satisfied, email us at support.nidob@gmail.com within 30 days of delivery and include:
- Your order number
- A photo or short video of the harness
- A quick note telling us what didn't work
Once we review your request, we'll issue a full refund of the product price to your original payment method. You don't need to send the harness back.
The guarantee applies once per customer and once per order.
Damaged, defective or wrong items
If your order arrives damaged, defective, with a personalization error or isn't what you ordered, contact us within 30 days of delivery with your order number and a photo. We'll send a free replacement or issue a full refund – your choice. No need to return the item.
Refund timing
Approved refunds are issued to your original payment method within 5–7 business days. Depending on your bank, it may take a few extra days to appear on your statement.
Cancellations
Each harness is personalized for you, so you can cancel free of charge within 24 hours of placing your order by emailing us at support.nidob@gmail.com.
Questions?
We're here to help. Email us at support.nidob@gmail.com and we'll get back to you within 1–2 business days.
